Hamid Farooq

Strategic Management and Entrepreneurship

• Devise strategic/business plans, including revenue models, operational/HR plans, sales forecasts, projected financial statements and budgets to support organizational growth.
• Determine gaps in existing market offerings to sell technological, telecom or consulting solutions and solve current business problems.
• Analyse the company’s SWOT/PESTEL and establish critical success factors to enhance market position and derive competitive advantage.
• Investigate competitors and industry trends to anticipate environmental changes and deploy appropriate measures to address the challenges.
• Conduct what-if, decision-tree and scenario analyses to scrutinize the impact of the strategic plans on the company’s sustained growth.
• Demonstrate entrepreneurial competencies and systems thinking capabilities to construct advanced business models, leverage revenue-generating opportunities and monetize creative ideas.
• Identify innovative strategies to scale the company’s operations within start-up and established environments across the organizational lifecycle.

Leadership

• Articulate the company’s vision and growth plans to align people management strategies to the corporate goals and ensure compliance with applicable employment regulations/legislation.
• Direct team performance to create/innovate new products/solutions and deliver organizational growth across diverse industries.
• Spearhead the talent acquisition process to recruit, select, onboard, induct and train staff across the business units.
• Institutionalize performance-oriented cultures, competitive pay structures, incentive programs and career development opportunities to enable employee growth and succession planning.
• Maintain open communication channels and an informal, positive environment to increase employee motivation, productivity, engagement and retention.
• Conceptualize and promote healthier employee relations, schedule training/development programs and enrich compensation/benefit packages to boost employee engagement/retention.
• Plan and execute company-wide job analysis initiatives to refine job descriptions, job specifications and pay structures to sustain the organization’s competitiveness within a changing environment.
• Enrich organizational capability by enabling team development through leadership, project and change management, lean training, and mentoring programs.

Operations Management

• Draft operational strategies to achieve business objectives while implementing management systems to continuously drive operational improvements.
• Devise Standard Operating Procedures across HSE, Production, Inventory Control, Quality, and Facilities Maintenance departments.
• Audit service operations and techniques to propel the business towards profitable growth while maintaining a competitive advantage.
• Introduce operational roadmaps to comply with legal and regulatory requirements and continually enhance the effectiveness of all operational initiatives.
• Implement LEAN transformation methodologies and cultural change programs to continuously upgrade Safety, Quality, Cost, Delivery and Morale metrics.
• Guide all aspects of procurement management, including selecting vendors, managing supplier relationships and instituting best practices to maximize operational efficiency.
• Strategize and establish contact centers, call center operations and billing procedures to optimize customer satisfaction, retention and experience.

Financial Management

• Spearhead the annual CAPEX/OPEX budget and forecasting process to support the achievement of growth targets while minimizing costs.
• Govern all aspects of the organization’s finances to report/evaluate financial statements and facilitate data-driven strategic decision-making.
• Lead the legal department and institute tighter internal controls to ensure the compliance of accounting and financial practices with organizational policies, corporate/regulatory affairs and legislative protocols.
• Translate the strategic and operational roadmaps into financial plans, identifying gaps and monitoring trends to realize financial targets.
• Rationalize financial and accounting processes, including the AR, AP, Tax and Treasury from corporate to the business unit to consolidate the company’s financial position.
• Manage the end-to-end joint venture (JV) development process, including due diligence, recognizing target organizations for JV, establishing opportunities for alliances, and mediating transactions.
• Examine balance sheets, income and cash flow statements to consider appropriate investments in JV partnerships and propose equitable offers.
• Direct multimillion-dollar program portfolios to build strategies/business plans and set up/administer greenfield projects.
• Forecast, approve and control project budgets, and deploy project management structures to steer the programs.
• Evaluate project performance to incorporate a continuous improvement regime and execute the projects on time and within budget.
• Apply project governance frameworks to track, report and resolve problems while streamlining project processes to strengthen operational effectiveness.

Sales, Marketing, Business Development, and Commercial Management

• Define sales and marketing strategies for diverse industries, including telecom, micro finance, industrial products, oil and gas, automotive dealership and consulting services.
• Create the strategic roadmap for the commercial department to advance business objectives, set up governance frameworks, mitigate risks associated with proposals, and augment resource utilization.
• Research and review the market to short list and target prospective clients, draft bespoke technical/commercial proposals, and comply with clients’ requirements.
• Develop pricing strategies to assert market competitiveness and provide high-quality products/solutions at optimal costs.
• Advertise products and product features in diverse media to attract new customers, improving brand equity and brand recall.
• Deliver customized / individualized services to clients to increase satisfaction, experience and loyalty.
• Understand the consumers’ buying behavior to develop promotional strategies and improve sales/revenue.
• Apply social media/online marketing initiatives to reduce customer acquisition and engagement costs.
• Train the sales team on product features, communication, customer service and negotiation skills to finalize deals and accomplish sales/customer satisfaction/retention goals.